How Refunds & Cancellations Work on Traferral
Traferral manages cancellations, booking changes, and refunds based on the cancellation policy shown at checkout for each experience. Policies vary by operator, ticket type, and date. Please review the policy on the booking page before completing your reservation.
Cancellation Policies Vary by Experience
Some experiences allow free cancellation up to a certain time before start, while others may be partially refundable or non-refundable. The exact terms are always displayed before you confirm checkout.
How to Cancel a Booking
If your booking is eligible for cancellation, follow the cancellation instructions provided in your confirmation email or contact Traferral support with your booking details.
Booking Changes
If you need to change a date, time, or ticket quantity, Traferral will assist based on the experience’s policy and availability. Changes are not guaranteed and may require additional confirmation.
Refund Timing
If your cancellation is approved under the policy shown at checkout, refunds are typically processed back to the original payment method. Processing times can vary depending on your bank or payment provider.
No-Show & Late Arrivals
Many experiences treat no-shows and late arrivals as non-refundable. Please arrive on time and follow the meeting point and check-in instructions included in your confirmation.
Need Help?
For support with cancellations, refunds, or changes, contact Traferral with your booking details (name, date, experience, and confirmation information). We’ll guide you through next steps based on the policy shown at checkout.
Summary
- Policies vary by experience and are displayed at checkout.
- Eligible refunds are processed to the original payment method.
- No-shows are typically non-refundable.
- Contact Traferral support if you need assistance.